Clear on the work before we begin.

Your Neighborhood Service Guy, LLC is the business operating this website and providing the services described here.

Our promise

We show up when we say we will, tell you what we’re doing and what it costs before we do it, and never charge more than you approved without asking first.

What the job-specific agreement records

1. Who: the customer or authorized contact and Your Neighborhood Service Guy.
2. What: the agreed work, materials, limits and anything excluded.
3. Where: the property and the areas where work will happen.
4. When: the agreed date or service window, subject to weather and safe access.
5. How much: the approved labor rate or job price, minimum, estimated time, not-to-exceed cap and any separate authorized materials, parts or disposal costs.
6. Changes: how extra work or a change in conditions is discussed and approved before additional charges.
7. Access and safety: how we enter the work area, where equipment can be used, and when work may be paused for unsafe conditions.
8. Completion and concerns: how completed work and the invoice are reviewed, and how either side raises a concern.

Review and acceptance of service requests

Services described on the website are examples of work we may offer, not a commitment to accept any particular request. We review each job individually based on its scope, conditions, accessibility, available equipment, safety considerations, and applicable licensing or permit requirements. We may decline or propose changes to a request that falls outside our capabilities or service guidelines. Submitting a request does not reserve an appointment or authorize work; the work and schedule are confirmed only when both parties agree to the job-specific details.

Work we don’t perform

We do not perform work that requires a state or local trade license, including plumbing, electrical, HVAC, gas, roofing or structural work. If a job turns out to need a licensed professional, we’ll tell you and stop that part of the work.

Hourly home and yard labor

The standard rate is $70 per person per hour; qualifying Community Rate labor is $45 per person per hour. Only the first person has a two-hour minimum for the combined visit ($140 standard or $90 Community Rate). Additional people bill actual worked time, without a separate minimum. YNSG manages staffing. Your job-specific agreement records the scope and financial estimate or cap; a staffing change alone does not authorize higher charges. We may reduce or waive a labor charge and record it on the invoice.

Estimates and your not-to-exceed cap

The job time guide on our pricing page shows typical times and costs for common jobs. Those times and costs are estimates only. They are not a quote, bid or guaranteed price. Before work begins, we estimate your whole list together, reserve a time block, and agree on an estimated time and a not-to-exceed cap. The cap usually includes a buffer of about 25% above the estimate for ordinary surprises.

• If the job takes less time, you pay for the time actually worked, subject to the two-hour minimum.
• If the job will run past the cap, we stop and explain why before going further. Additional time is billed only if you approve it. If you decline, we finish at a safe stopping point within the approved cap.
• If your list doesn’t fit the reserved block, unfinished items are scheduled as a follow-up visit with their own estimate.
• Hidden conditions such as rot, damaged materials or unsafe wiring discovered during the work are discussed with you before we proceed.

Community Rate

The Community Rate is available to qualifying neighbors as described on our pricing page and is confirmed before scheduling. It applies to approved hourly home and yard labor. It does not apply to lawn care, snow clearing, concrete pressure washing, farm hand services, materials, parts or disposal unless the job details say otherwise.

Materials, parts and disposal

Customer-supplied items are assumed unless the job details say otherwise. Any purchase we make for you is approved before we spend it and billed at documented actual cost without an automatic markup. Disposal fees are reviewed with you before they are incurred.

Mulch and larger-item pickup

If the job includes bulk or bagged mulch, or another larger item, the customer places and pays for the order directly with the store or supplier before pickup. We do not advance that purchase price. The written job details will identify the item, pickup location and what we’ve agreed to deliver or apply. Pickup is subject to our ability to safely transport and handle the order.

For an agreed pickup, hourly labor starts when pickup begins at the store or supplier. Loading, time at the supplier, delivery, unloading and agreed application count toward that same job’s labor time. The applicable two-hour minimum covers the combined pickup and on-site work; it is not charged twice. Travel to the supplier before pickup is not included unless separately agreed in writing. If the order is not ready or a change or additional trip is needed, we’ll contact you before proceeding or adding time where practical. Any separate fees must be approved in the job details.

Larger jobs

For home repair work expected to cost more than $1,000, we provide a written contract for your signature that states the total cost, as Illinois law requires, along with the Illinois Attorney General’s “Home Repair: Know Your Consumer Rights” pamphlet, before work begins.

Concerns after the job

If something about our work isn’t right, tell us within 7 days of completion. We’ll review it with you and, where our workmanship is the cause, come back to make it right at no additional labor charge.

We’ll review these details with you before scheduling. Website form submission alone is not acceptance of a service agreement. For a specific job, please refer to the written scope and approvals provided for that job.